My Dvija is a website and/or application based platform for the well-being and welfare of expectant mothers and children. For ease of reference, use of the terms “My Dvija”, “we”, “us” and/or “our” refer to My Dvija – a sole proprietor incorporated in India which have license and right to host this platform and offer services. We provide products, sessions, information, courses, etc. (collectively referred to as “services”). All the users of our platform are termed as “you” or “your”. This Privacy Policy relates only to the data collection and data processing of our platform. We understand the significance of the trust you place in us by providing your valuable information, that’s why we take utmost care possible to secure your information and data.

By mere utilizing or visiting our platform, you give your express consent to use, process and as may be necessary disclose your information in accordance with this Privacy Policy. We reserve the right to make changes in this Privacy Policy at any time without any prior notice to you. You shall be liable and responsible to review this Privacy Policy and the changes herein periodically. This Privacy Policy only addresses the use and disclosure of information we collect from you. Other links that may be accessible through our platform may have their own privacy policies and data collection, use and disclosure practices. We disclaim all the liabilities arising from such other links that are collecting your information or data. If you link to any such website, we urge you to review the website’s privacy policy. We are not responsible for the policies or practices of third parties.

  • CATEGORIES OF INFORMATION
    When you are on our website/app and are asked for personal information, you are sharing the information with us alone, unless it is specifically stated otherwise.

    You may be permitted to access and view the website/app as a guest, without creating an account on the website/app or providing any personal information; My Dvija does not validate or accepts no responsibility for any information provided by you as a guest, except as required by any law, regulation, or order of competent authority. In general, you can use the website without telling us who you are or revealing any personal information about yourself. You are anonymous to us until the time you divulge your personal information. Hence the discretion is given to you to decide whether you must use our website/app and if you decide to use then whether to divulge personal information or not. To have access to all of the website/app’s features and benefits, you must first register and create an account on the website/app. We may require more information if you are using our app for the betterment and personalised experience. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information. We may automatically track certain information about you based upon your access on our website/app. Promotions that run on our website/app may be sponsored by organisations other than My Dvija. However, you can decide not to participate in the promotion if you don’t want your data to be shared.

    We may request you to offer specific information about yourself. It is not-compulsory for you to provide such information. If you choose to participate in the said activity we can ask you to share with us specific personal details regarding yourself, such as your full name, postal address (including PIN code), email address, telephone number and date of birth. When you order products, we may also ask you to share with us your credit card number, date of expiry and verification codes or relevant details. Subject to the product, certain details we request you to furnish are classified as compulsory and the rest is classified as optional. If you do not furnish the compulsory details for specific product/courses that mandates it, you will not be allowed to participate in that any course and the product will not be delivered to you. We may share your personally identifiable information with such service providers to deliver products, send email, WhatsApp message, generate search results and links, process credit card payments, manage the website, application, troubleshoot, and give customer service and such information shall be shared by using privacy enhancing mechanism. We may furthermore divulge private details if needed to do the same by law or legal procedures. We collect information from you in certain cases with a prior intimation to you by way of pop ups, radio buttons or “I agree” boxes.

    When you use our services or view content provided by My Dvija, we automatically collect and store certain information in server logs. This includes and is not limited to details of how you use our service, telephone log (information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls etc.), such other details and information as it may deem necessary or required by My Dvija or which may be stored due to the software or technology used by us. We also gather usage statistics such as pages viewed, number of unique visitors, browser software etc. for analysis that helps us provide you improved user experience and services. Any other information could also be collected by us while learning more about your preferences and you may be asked to answer questions and any other information that may be required by us to provide you with the best services.We utilize your information for a variety of purposes, such as automatically updating to the latest version of our website/app and developing new features based on usage data from the website/app. Additionally, we use the information you provide us with to stop, identify, look into, and take action regarding fraud, abuse of our website/app or network, illegal activity, and other threats and violations of My Dvija’s or third parties’ property rights, as well as to ensure the safety of My Dvija, its users, and others. Consent or, where applicable, our legitimate interests in the proper administration of our website/app and/or the fulfilment of a contract between you and us serve as the legal foundation for this processing.

    We utilize your information for a variety of purposes, such as automatically updating to the latest version of our website/app and developing new features based on usage data from the website/app. Additionally, we use the information you provide us with to stop, identify, look into, and take action regarding fraud, abuse of our website/app or network, illegal activity, and other threats and violations of My Dvija’s or third parties’ property rights, as well as to ensure the safety of My Dvija, its users, and others. Consent or, where applicable, our legitimate interests in the proper administration of our website/app and/or the fulfilment of a contract between you and us serve as the legal foundation for this processing.

  • DURATION DURING WHICH YOUR INFORMATION IS STORED
    Most of the time, when you remove any information you’ve submitted or delete your account on the website/app, our servers also erase/delete the related data. But, in some circumstances, we will keep your information for as long as it is necessary for us to do so in order to fulfil the some obligations, which may include meeting legal requirements or maintaining business compliance, etc. Furthermore, kindly note that we might not be able to remove every communication you may have posted publicly on the website/app, including comments, feedback, and other documents. Nevertheless, we will endeavour to anonymize your personal information so that it is no longer possible to associate it with you personally.
  • SHARING OF INFORMATION
    As a general rule, My Dvija will not disclose or share any of your information except when My Dvija requires the same for delivering services or as may be necessitated under applicable laws.

    My Dvija will not disclose or share any of your information unless it is necessary for providing product or you have authorized us to do so. My Dvija may disclose your information to the personals that need to access your information for preparing the product etc. or with third parties, or to respond to summons, court orders, or legal process, or any other Government body etc. as and when required by them. However, My Dvija may disclose your information to its consultants, affiliates, and such other persons as it deems fit to carry out the services offered to you effectively and efficiently on a need basis.
    My Dvija may also disclose account information in special cases when My Dvija has reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our other policies or may be causing injury to or interfering with, either intentionally or unintentionally, our rights or property, its other network website/app users, or if we deem it necessary to maintain and improve our products, consultation, courses (live and/or recorded) or services.

    My Dvija may disclose your information with Government agencies or other authorized law enforcement agencies mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation etc.

    We may use your information to troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

    If any information you have provided or uploaded on the website/app violates the privacy policy and /or terms of use, we may be required to delete such information upon informing you of the same and revoke your access to the website/app if required.

  • YOUR RIGHTS
    You have the right to receive confirmation and access to your personal information, as well as any documentation, that we hold. You have the right to request to correct any personal information that you believe is wrong. You have right to withdraw your consent at any point provided such withdrawal shall be in written or as prescribed by governing law and we shall have right to not provide goods and services for which that information was collected. If you wish to remove your personal information from our website/app, you have the right to delete your personal information from our website/app. You are entitled to exercise your rights as stated above only with respect to your information, including personal information, and not that of other users. For compliance and any necessary actions we may ask you additional information or details.
  • COOKIES
    My Dvija and entities, who is its partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information in respect to your use of the services and third party websites. Most browsers are set to automatically allow cookies, however you may disable cookies through your devices to the extent permitted by such device. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. Use of this information helps us to create a more user-friendly experience for you.

    If you choose to post a message on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

    Please note that if you decline or delete these cookies, some parts of the website/app may not work properly. Additionally, you may encounter “cookies” or other similar devices on certain pages of the website/app that are placed by third parties. We do not control the use of cookies by third parties.

  • SECURITY
    My Dvija is committed to the security of your information and takes reasonable precautions to protect it. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website/app. You can access your information on our website/app through your credentials. We recommend that you do not share your password with anyone.

    Whilst our website/app has stringent and reasonable security safeguards in place to protect the loss, misuse, and alteration of the information under our control but the possibility of hacking data or such online mischief cannot be ruled out.  If any personal data breach event occurs then such intimation shall be given as per the procedure prescribed by law. No data transmitted over the internet can be 100% secure. Hence you are required to report any kind of suspicious activities, chain emails, SMS, calls or anything fishy that you may notice while or after using our website. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk. As a result, any information you provide to us is done solely at your own risk and without any claims against us, our employees and/or our associates. In order to provide support services to you or us, or to carry out services on our behalf, either directly or through the website/app, we may need to share information about you with third-party vendors or service providers (such as consultants, payment processors, and other service providers, etc.). These services could include customer assistance, maintaining the functionality of our website, helping with payment processing, and other features that our website/app offers. These third-party vendors are obliged to process and use the information in compliance with this Privacy Policy, and they are not permitted to use it for any reason other than the one for which it was provided. Our website links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites. Hence you are advised to go through privacy policy of each of the websites and / or merchants that you deal with.

  • ASSIGNABILITY
    My Dvija may assign any of its responsibilities/obligations to any other person without notice to you, at its sole discretion. However, you shall not assign or transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from My Dvija.
  • GOVERNING LAW AND DISPUTE RESOLUTION
    This Privacy Policy shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Pune and at the exclusion of the courts at any other place.
  • GREVIANCE OFFICER AND QUERIES
    In accordance with Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 and Digital Personal Data Protection Act, 2023 made there under, the name and contact details of the Grievance Officer are provided below:

    Name: Mrs. Shrreya Siddarth Shah

    Address: K-3, Ankur Park-1, Near Shivshankar Sabhagruh, Maharshingar, Pune-411036

    Phone: +917350123456

    Email: [email protected]

    If you have any queries on the Privacy Policy you should send your query to the above address.